Technology upgrades can feel like a never-ending merry-go-round for many state agencies, especially when it comes to website functionality. Justly so. Updates can be constant and costly, and always seem to go out of date within five years (at best).
The Office of the Insurance Commissioner (OIC) in Washington State was feeling this pinch of outdated technology. Adobe Contribute, the file editing system used to manage their website, was being dropped from Adobe support. Furthermore, it won't run on Windows 10.
As an important agency that protects insurance customers in the State of Washington, OIC helps nearly 100,000 people a year with insurance issues via their public website. It is vital that their content team of up to 40 content publishers can quickly update information so that it be easily accessible to the citizens they serve.
The Office realized it was the time to implement a content management system and that Drupal 8 was the best fit. The choice was a good one, here's why.