This issue includes a weather forecast for tech in HHS and how to avoid the rain, plus a series on connecting with citizens via user-centered design. We appreciate your comments and suggestions for future topics.

Tech Forecast for Health & Human Services

New technologies provide better service and efficiency, with a caveat

Just as the British famously complain about the weather, many consumers of government services quietly grumble about lagging technology from our public sector entities. They might cite a lack of innovation, poor customer service, and technical stagnation. This perception has created a sense of seasonal affective disorder...

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UX Playbook Part 1

How we identify project goals and user needs with heuristics, interviews, and surveys

The State of Minnesota decided to take an innovative approach to address some complex unemployment issues with their new workforce platform...In this three-part UX Playbook series, we’ll walk you step-by-step through our user-centered design process to illustrate the various activities that took place...

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UX Playbook Part 2

How we organize content and define site structure with card sorting and tree testing

User-centered design (UCD) is an ongoing conversation in the public sector, and at GovWebworks. In this post, we’re going to break down our approach to clarifying the information architecture (IA), or site structure and navigation, with card sorting and tree testing techniques...

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