As we enter the holiday season, we're talking about building bridges in HHS, donating to Preble Street, our local homeless shelter, plus the third and final post in a series on user-centered design for government. We appreciate your comments and suggestions for future topics.

The 'No Wrong Drawbridge' Approach

How tech can remove silos and enable a citizen-centric approach to service delivery

Imagine a future where government services are accessed seamlessly via a smart device. Routine inquiries are responded to by an AI-driven chat agent. Renewals are handled quickly and painlessly. You receive notifications about other services you might qualify for, or issues that require attention. I believe this future is finally in the making...

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Why We Support Preble Street on Giving Tuesday

And, can communities raise the funds needed to make a difference?

To celebrate #GivingTuesday, GovWebworks is making an annual donation to Preble Street, the homeless shelter and resource center here in our hometown of Portland, Maine. The donation helps to provide an annual 600,000 meals and 31,025 nights of supportive housing for hundreds of homeless youths and adults, human trafficking survivors, and veterans...

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UX Playbook Part 3

How we develop wireframes and design prototypes with Sketch and InVision

Welcome to the third and final chapter of the UX Playbook series. Our process, thus far, has guided how we organized the content and information architecture for a public sector website in Minnesota. In this article, we’ll look at how we use this information to create wireframes and design prototypes. User-centered design (UCD) is all about understanding the motivations and needs of the people we’re designing for....

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